Willow tree wellness

499 Stevens Ave -- Suite 201 -- Portland, Maine 04103

It is my intention to provide not only professional and therapeutic services but also the best possible service and individual attention for each appointment. The following policies are in place so I can do just that.


Please arrive for your appointment 10 - 15 minutes prior to the scheduled start time. This allows time for a thorough consultation and for you to complete any new client forms.

If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.

Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives me enough time to fill the appointment. If a client fails to cancel before 24 hours, half of the service fee will be charged.

Unfortunately, I cannot always provide late arrivals with an extension of scheduled appointments. In special cases I may be able to accommodate a full appointment. The full service fee will be charged.

The therapist will attempt to contact the client after 15 minutes of the scheduled start time. After this time the appointment will be considered a "no show" and the client will be charged the full fee for the service scheduled. 

I understand that unanticipated events occur. Car problems, traffic considerations, business meetings, and project deadlines affect our daily lives and can interfere with a massage appointment.

In my commitment to provide an outstanding massage experience to all of my clients and out of consideration for our own time, I have adopted the following policies:

Safety and Confidentiality

Prior to each session, the treatment plan will be discussed with you. At your first appointment you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read, understand, and agree to comply with our policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.

I  will gladly adjust pressure, temperature, music selection or volume, work longer on an area or move on at client request. Please let us know your preferences so we can provide you with the best experience possible.
The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped. Requests for no draping will NOT be accomodated in accordance with my own ethical guidelines and Maine law.

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
Any health information disclosed, observed or treated will be kept confidential.

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.

If you have any questions on the above information, please direct them to:

Kirk Underwood, LMT

E-mail: kirklmt@gmail.com